Once a website, or project enters our Support Helpdesk System a private secure support area is created where all documentation is kept.
Our helpdesk site is fully secure and we utilise a ticketing system for all requests initiated both by clients and out support staff.
All of the work that we do is documented here, and once your site is in our system, access to the information is permanent..
When you submit a support ticket our support team are notified immediately, our maximum response time is six hours, and generally we respond in two hours or less. Should your request be extremely urgent we can be contacted by telephone, this service isn't free, and is charged at your normal hourly support rate.
Once you receive a reply you are notified by email, in the event of your site going down, we usually know about it before you do and take immediate action.
We offer a friendly, professional service, we are very flexible and can provide as much or as little on demand or ongoing support as needed.
For a free no obligation consultation to discuss your requirements submit a ticket.
We also work with external collaboration services such as Asana, Basecamp, Freedcamp, Slack, Teamwork etc.