Website Support and Maintenance Services
We have found that many site owners are totally unaware of the status of their websites, databases, and hosting enviroments, the potential risks of being compromised, and the implications of personal data held.
Also many site owners are paying extortionate hosting fees for below standard services running on out of date and insecure hosting environments.
Our full website and hosting audit includes analysing your hosting, hosting configuration, databases, website, installled software, backup system, performing security checks, and producing a report with our findings, and reccomendations for discussion.
We can then implement any required changes, of you can implement them yourself with as much or as little support from our experts as required.
Our Website Performance Monitoring service tests website page load speed from multiple locations.
If an issue is detected, additional tests are automatically performed, our support team are notified, an investigation commences, followed by actions to improveperformance of the site.
Our full website and hosting audit includes analysing your hosting, hosting configuration, databases, websites, installled software, backup system, performing security checks, and producing a report with our findings, and reccomendations for discussion.
Our continuous website monitoring service tests website availability from multiple locations once every minute.
If an issue is detected, additional tests are automatically performed, and a support ticket is automatically created in our helpdesk system.
Our support team are notified, an investigation commences, followed by the relevant actions to restore the site.
Once a website, or project enters our Support System a private secure support forum is created where all documentation is kept.
Our support site is fully secure and sensitive information such as passwords can be uploaded securely.
All of the work that we do is documented here, and once your site is in our system, access to the information is permanent..
When you submit a support request our support team are notified immidiately, our maximum response time is six hours, and generally we respond in two hours or less. Should your request be extremely urgent we can be contacted by telephone, this service isn't free, and is charged at your normal hourly support rate.
SEO is an extremely efficient method
If you choose our website development service our search engine optimization service is included, which is compriesd of search engine friendley URL's, Google Analytics, Google Webmaster tools, dynamic HTML and XML site maps, meta descriptions, and keywords. We also optimize page delivery speed, and ensure sites pass the Google Mobile-Friendly Test.
Once your site is complete, Google Analytics, and Google Webmaster Tools can be utilised in the administrator interface of your website, where you can see live information, such as page views, traffic sources, search terms etc.