Live Website Chat Services
Providing customers with the ability to contact you on your website and receive a response in seconds makes a great customer service.
Being able to ask any question at any time greatly increases the chance that customers will buy your products and services.
You can serve several customers simultaneusly, without keeping them waiting, and easily send and receive files in real time without having to resort to 3rd party services. By using customized chat greetings, you can proactively engage visitors and start a chat with them. A built-in ticketing system is included, along with offline messages, and pre defined responses.
The reporting system provides detailed information including the number of chats, and tickets you receive, response time, your customer satisfaction score, as well as a detailed look at your customer service activities.
As with all of our services we are very flexible, we can implement the system for you, or should you prefer to do the work in house we can provide as much or as little guidance and support as required, we can also provide chat agents to maintain your online presence when you are offline.
Sign up for a 30 DAY FREE TRIAL and test drive the system, you won't be dissapointed, it's packed with useful features.
We offer friendly, professional service, start a live chat by clicking or pressing the chat widget on the bottom right this page, or CONTACT US via our online form.
This involved migrating Joomla from 1.5, along with Easyblog, removing malware, restoring hacked Joomla source by previous developers, and moving the site to adequate and secure hosting
I highly recommend Andrew. He completely understands what you need, communicates very clearly and delivers what you expect. I had to upgrade Joomla!, upgrade our blogging platform, use a new template and back up and move over my site. There were all sorts of problems and challenges. Andrew knocked off each one, communicated consistently, even over the Holidays. He was also great about "teaching me how to fish".. meaning, he's great at educating. He also documents everything he does so you can refer back to it. I can't imagine having to go through what I did with a non-English speaker especially with the complexity involved. I've done that before and it didn't work out well. I couldn't be happier with the results.