Additional Website Functionality
LiveAgent Website Chat Integration
Engage with your online visitors in real time, chat with your visitors and convert them into customers using web based desktop or mobile applications.
Providing customers with the ability to contact you on your website and receive a response in seconds makes a great customer service.
Being able to ask any question at any time greatly increases the chance that customers will buy your products and services.
You can serve several customers simultaneusly, without keeping them waiting, and easily send and receive files in real time without having to resort to 3rd party services. By using customized chat greetings, you can proactively engage visitors and start a chat with them. A built-in ticketing system is included, along with offline messages, and pre defined responses.
The reporting system provides detailed information including the number of chats, and tickets you receive, response time, your customer satisfaction score, as well as a detailed look at your customer service activities.
As with all of our services we are very flexible, we can implement the system for you, or should you prefer to do the work in house we can provide as much or as little guidance and support as required, we can also provide chat agents to maintain your online presence when you are offline.
Sign up for a 30 DAY FREE TRIAL and test drive the system, you won't be dissapointed, it's packed with useful features.